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Your service is atrocious

Reported via desktop in the Streetspace Feedback category anonymously at 10:18, Wed 25 August 2021

Sent to TfL less than a minute later. TfL ref: FMS2957549.

I have reported this problem 3 times; twice you have told me there is no problem, and once you told me I needed to phone your helpline. I tried your helpline at least 5 times yesterday, and once today (all after 9:00 and before 17:00). Each time I get the message "This office is now closed" -> which is probably in breach of some service obligation that TfL has

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that this is not owned by Transport for London. This means that we are unable to resolve the issue. However, you will be pleased to know that we have contacted the owner to ask them to make the repairs. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 14:27, Thu 26 August 2021

This report is now closed to updates. You can make a new report in the same location.