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Bus stop is often impassible for wheelchairs or prams

Reported via desktop in the Damage - other (bus stops and shelters) category anonymously at 18:31, Thursday 9 September 2021

Sent to TfL less than a minute later. TfL ref: FMS2991131.

The position of this bus stop in the middle of the pavement rather than against the back of the fence means there is very little space to pass. This is compounded by the damaged fence and often broken glass or other litter due to lack of any bin. I often see people struggling to pass including those in wheelchairs. Frankly it is not accessible and I'm surprised if it meats regulations for such. Ideally, the placement of the bus stop shelter should be moved against the fence. At a minimum the fence itself should be repaired and better provision made for the litter such as a bin and regular cleaning. Aside from the access difficulties, this stop is also reguarly an eye sore in terms of litter. Thanks

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Updates

  • Bus timetable is too infrequent during the morning (school) rush hour (07.30 - 08.30). With only one bus every 30 mins does not provide the many children (who use the stop) with enough alternative buses. Many of the schools are quite a substantial walk from the station; and therefore greatly rely upon the bus.

    Posted anonymously at 18:53, Monday 13 September 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 09:03, Friday 17 September 2021

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 15:26, Wednesday 20 October 2021

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    Posted by TfL at 15:52, Wednesday 20 October 2021

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    Posted by TfL at 15:53, Wednesday 20 October 2021

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    Posted by TfL at 15:54, Wednesday 20 October 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 18 November 2021

This report is now closed to updates. You can make a new report in the same location.