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Misleading timetables at Bus Stop D - West India Avenue

Reported via desktop in the Incorrect timetable information category anonymously at 12:38, Monday 13 September 2021

Sent to TfL less than a minute later. TfL ref: FMS2997674.

This is a repeat of a request from three months ago. On 16 June 2021, misleading timetables for 277 and D7 were being displayed at this stop (see picture). Because the 277 and D7 no longer serve this stop, I asked for the misleading timetables to be removed, leaving just the valid D8 timetable. Since then, the only change that has happened is that a diversion notice (applicable only on one day, 22 August 2021) has covered the D8 timetable (see picture). That diversion notice is still there, three weeks after its applicability ended. It means that all three slots are showing misleading or worthless information, and the only useful information of the D8 timetable is obscured by the diversion notice. Please can the misleading timetables and the diversion notice be removed from this stop.

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  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 15:03, Monday 13 September 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 12 October 2021

This report is now closed to updates. You can make a new report in the same location.