Pedestrian button gives electric shock
Reported via desktop in the Damage - wires exposed category anonymously at 17:20, Monday 13 September 2021
Sent to TfL less than a minute later. TfL ref: FMS2998599.
The pedestrian crossing button on the west side of Garratt Lane is faulty and gives you an electric shock when you press it. In addition, the WAIT light does not turn on. This has been the case for at least 2 months.
Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue, we will do our best to make safe within 24 hours. Otherwise, we aim to fix it within 28 days. If new parts are needed this may take a little longer. Should you need anything else, or if you have any questions please our contact customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 17:24, Monday 13 September 2021
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Tuesday 12 October 2021
This report is now closed to updates. You can make a new report in the same location.