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Pedestrian crossing light is not working

Reported via desktop in the Lamp out (traffic lights) category anonymously at 16:47, Tue 21 September 2021

Sent to TfL less than a minute later. TfL ref: FMS3016286.

Https://www.google.com/maps/@51.4660566,-0.1533916,3a,75y,69.56h,80.46t/data=!3m6!1e1!3m4!1sCnxmVkTgQMSxx7mtgmwleA!2e0!7i16384!8i8192 Customer stated that pedestrian crossing light is not working at times. Customer said this was resolved, however since May 2021 the problem came back again and has been reported on streetcare but nothing has been done about it. Customer said this is dangerous for school children. Location is 53 A3036 outside co-op supermarket and in link above.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This traffic lights problem has been looked into and we can confirm that there is a fault with these traffic lights. Our contractors are now going to investigate it, and we aim to fix this within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 16:55, Tue 21 September 2021

  • Please can I ask that this is prioritised given the high volume of use by school children?

    Posted by Simon Crane at 07:17, Wed 6 October 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 20 October 2021

This report is now closed to updates. You can make a new report in the same location.