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Flooding on road AND pavement.

Reported via mobile in the Flooding category anonymously at 15:06, Fri 1 October 2021

Sent to TfL less than a minute later. TfL ref: FMS3036332.

The pavement on either side of the road is unpassable in heavy rain. The water goes over shoes & there is no way around it. This has been happening for years & TfL appear to have done nothing.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 15:10, Fri 1 October 2021

  • I am the hotel manager of Premier in. London Richmond.

    Every time it rains the pavement floods and this floods our hotel. My team have to get sand bags and put them out and clean the whole reception out of water every single time it rains. This is unnacceptable and not safe for them.

    I have multiple videos of this happening over the last year, however this has been going on even longer than that. I can see other people have report it and still nothing is being done.

    I attach a recent video.

    Thanks Lucy Lucy Murphy

    Posted anonymously at 08:58, Tue 5 October 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 30 October 2021

This report is now closed to updates. You can make a new report in the same location.