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Missing timetables and misleading phone number

Reported via desktop in the Incorrect timetable information category by Michael Harris at 21:32, Friday 1 October 2021

Sent to TfL less than a minute later. TfL ref: FMS3036952.

There are 5 bus routes that serve this bus stop (B) in Moorgate - 21, 43, 76, 141 and 153 - but the only timetable on the stop is for route 153. There is plenty of space to accommodate the missing timetables. In addition, the 'filler' display quotes 0843 222 1234 as the number to ring TfL but this is a premium rate number and the local call 0343 222 1234 number should be shown to avoid customers paying too much for their call.

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Updates

  • Dear Mr Harris, Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Kind regards TfL Publicity Team

    State changed to: Action scheduled

    Posted by TfL at 10:25, Monday 4 October 2021

  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 12:55, Monday 4 October 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 2 November 2021

This report is now closed to updates. You can make a new report in the same location.