Reported via desktop in the All out - three or more street lights in a row category anonymously at 19:24, Sat 2 October 2021
Sent to TfL less than a minute later.
TfL ref: FMS3038196.
Many, but not all, street lights from Hook Roundabout at junction with A3 to Elm Road on the Hook Road KT9 are out at night, but on during the day. Timer not working properly? Possible past power cut has affected switching times. Has been an ongoing problem for a few weeks.
Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we’ve reported this to our contractors. They will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, please contact customer services on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 19:28, Sat 2 October 2021
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234