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Misleading timetable at Bus Stop G - Canary Wharf Station

Reported via desktop in the Incorrect timetable information category anonymously at 08:02, Wednesday 13 October 2021

Sent to TfL less than a minute later. TfL ref: FMS3059142.

A month ago, this bus stop displayed timetables for 277 in both directions (see first picture for how it appeared a month ago). I asked for the 277 towards Crossharbour timetable to be removed, because it is confusing for passengers, as the stop isn't served by the 277 in that direction any longer. I expected the 277 towards Dalston Junction timetable to remain in place, as the stop is still served by the 277 in that direction. In the last few days, the valid 277 towards Dalston Junction timetable has apparently been removed and the invalid 277 towards Crossharbour timetable has remained in place (see second picture for how it appears today). That makes the timetable displays even more confusing than it was a month ago. Please can the invalid 277 towards Crossharbour timetable be removed and the valid 277 towards Dalston Junction timetable be re-installed.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:40, Wednesday 13 October 2021

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