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Who is responsible for cleaning under the shelter ?

Reported via desktop in the Shelter needs cleaning (not including litter) category anonymously at 11:39, Monday 18 October 2021

Sent to TfL less than a minute later. TfL ref: FMS3069098.

Re: FMS2990235. I first reported this same problem in early Sept' and it remains more or less the same. Who is responsible for cleaning the pavement directly below the seats at this bus stop ? Having spoken to a street cleaner two months ago, he claimed is was not his duty to clean the appalling mess that has built up under the seats. Although recent rain has washed away some debris, it clearly requires steam cleaning around the posts and under the seats.

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Updates

  • Thank you for taking the time to report this to us. We appreciate it. Your report has been investigated and we have reported this to our contractors. They will visit the bus shelter and carry out further cleaning within 24 hours as this has been classed as a hazard. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    Please also be aware that all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 11:32, Tuesday 19 October 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 17 November 2021

This report is now closed to updates. You can make a new report in the same location.