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Pedestrian cycle cancelled incorrectly

Reported via desktop in the General Fault category anonymously at 19:56, Monday 18 October 2021

Sent to TfL less than a minute later. TfL ref: FMS3070368.

There are sensors on the traffic lights to cancel the pedestrian cycle after the push button has been pressed if no-one is detected to be waiting. However, the sensor is not well positioned on the East side of the crossing (nearest the junction with Southsea Road). As such, the pedestrian cycle may be cancelled even if someone is waiting there. This seems to be a problem if someone is waiting far from the wait button or right next to the wait button where the traffic light overhead blocks the sensor seeing them. This has happened to me at least twice.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 09:46, Wednesday 20 October 2021

  • Thank you for taking the time to report this to us. It is much appreciated. We’re pleased to let you know that your report has now been resolved. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 09:35, Thursday 21 October 2021

This report is now closed to updates. You can make a new report in the same location.