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The wait button has been temperamental for years but has got significantly worse in the last couple of weeks. When you press it, it often doesn’t come on. Repeated pressing something works after about 20 presses. Even when the button light does come on, sometimes it dies off again without the traffic lights changing

Reported via mobile in the Pedestrian wait button not working category anonymously at 09:04, Thursday 21 October 2021

Sent to TfL less than a minute later. TfL ref: FMS3075615.

Affects both sides Outside number 84 Brampton Road, Bexleyheath. I also reported this years ago. If you have that record, you can see how long it has been an issue for. This crossing is adjacent to a school so is heavily used by children. It’s difficult to repeatedly try to push the button when holding hands with toddlers or holding onto buggies.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:09, Thursday 21 October 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 19 November 2021

This report is now closed to updates. You can make a new report in the same location.