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Bus stop BA Blackheath / Royal Standard BA towards Greenwich or North Greenwich Countdown Board "hung" LED display showing Buses 1, 8,9,10 for 5 days now and not updatingn

Reported via desktop in the Countdown - not working category anonymously at 01:17, Thu 11 November 2021

Sent to TfL less than a minute later. TfL ref: FMS3117013.

Bus stop BA Blackheath / Royal Standard BA towards Greenwich or North Greenwich Countdown Board "hung" LED display showing Buses 1, 8, 9, 10 for 5 days now and not updating - all time same display with route numbers and minutes to wait.

This is a unit refitted to a replacement bus shelter several weeks ago.

Clearly either display has hung as no change to display at all for at least 5 days and need a system reboot or has completely lost remote signal

Needs urgent fix as info is very misleading and annoying customers at a major volume travel point.

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Updates

  • For avoidance of any doubt it is this stop (albeit this shows the old not the recently replacement shelter):

    Https://www.instantstreetview.com/@51.477653,0.019218,236.22h,-2.53p,2z,oCAVBvpIvPt6bL31KubWog

    Posted anonymously at 03:29, Thu 11 November 2021

  • Now fixed at last night 12.11.21 and all working well with proper display scrolling.

    Posted by Roger Corbett at 13:58, Sat 13 November 2021

  • Thank you for taking the time to report this to us. It is much appreciated. We can confirm that the fault with this Countdown unit has now been resolved. Should you need anything else regarding this Countdown unit, please contact customer services.

    State changed to: Fixed

    Posted by TfL at 12:35, Fri 15 July 2022

This report is now closed to updates. You can make a new report in the same location.