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Lights out E140QX

Reported via mobile in the All out - three or more street lights in a row category anonymously at 20:22, Thu 11 November 2021

Sent to TfL less than a minute later. TfL ref: FMS3118887.

I first reported this problem on the 6th October and have continued to report it for the last 3 weeks. I know you have also been contacted twice by poplar HARCA who’s estate your lights are on. I received a update from you stating that the lights have now been fixed. I got in contact with you again because the problem has not been fixed at all. This is not acceptable. Please ensure that this matter is looked and fixed as soon as possible as I have said in all previous correspondence the area is very dark and intimidating.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that this doesn't fall under the responsibility of Transport for London and comes under the remit of the local borough. You may therefore wish to report this issue by using www.fixmystreet.com, or directly to the borough. Should you need anything else, please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 23:24, Thu 11 November 2021

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we’ve reported this to our contractors. They will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, please contact customer services on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 02:29, Fri 12 November 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 11 December 2021

This report is now closed to updates. You can make a new report in the same location.