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Missing timetable at Bus Stop J - Canada Square South

Reported via desktop in the Incorrect timetable information category anonymously at 18:30, Thu 18 November 2021

Sent to TfL less than a minute later. TfL ref: FMS3131596.

On 7 October 2021 I raised the issue of this bus stop missing the N277 timetable.

I also pointed out that: "Clearly the stop will have to be upgraded from a 6-slot display to a 9-slot display, to enable the necessary 7 timetables to be displayed. This could be done at no capital cost by swapping the 6-slot display of this stop with the 9-slot display of the preceding stop on the N277 route, i.e. Bus Stop K - Canary Wharf Station (in Bank Street). Bus Stop K can be downgraded in this way, because it only needs to display a maximum of 5 timetables."

Since then, the missing N277 timetable has been installed but the N550 timetable has been removed to accommodate it (because the stop still has a maximum of 6 timetables displayable). That's not a reasonable resolution to the original issue because all that has been achieved is to go from a 'missing N277 timetable' state to a 'missing N550 timetable' state.

So, please can the stop be upgraded to accommodate a maximum of 9 timetables instead of the existing maximum 6 timetables and the missing N550 timetable be supplied.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 08:18, Fri 19 November 2021

  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:46, Tue 23 November 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 22 December 2021

This report is now closed to updates. You can make a new report in the same location.