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Lights out

Reported via mobile in the All out - three or more street lights in a row category anonymously at 06:58, Fri 26 November 2021

Sent to TfL less than a minute later. TfL ref: FMS3144507.

As I’m sure you are aware this was first reported on the 6th October. You keep updating the problem as fixed . Again I can assure this problem has not been fixed. I am also in contact with Tower Hamlets Council regarding this matter and know that there is some discrepancy about who is responsible for these lights. The council believe that these are your responsibility so please can you come out and look at them and the area where they are and actually do something about it. It is dangerous and very intimidating to walk through. This also leads to an underpass under the A12 which people have to use.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we’ve reported this to our contractors. They will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, please contact customer services on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 07:03, Fri 26 November 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 25 December 2021

This report is now closed to updates. You can make a new report in the same location.