*** 2ND REPEAT LOGGING No light or Countdown Bus stop C Greenwich Town Centre / Cutty Sark C towards Blackheath, Charlton or North Greenwich
Reported via desktop in the Damage - lighting not working (bus shelter) category anonymously at 15:59, Wed 8 December 2021
Sent to TfL less than a minute later.
TfL ref: FMS3167837.
This is 2nd re-logging of a problem you have twice said has been fixed BUT it has not and is now 3 to 4 months since the shelter light and Countdown Board worked at a busy tourist trap town centre location. What is the problem and why did I receive an email yesterday from TfL FMS saying:
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
What is your control mechanism in confirming works referred to contractors have been actually fixed?