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Motion sensor not working

Reported via mobile in the Pedestrian wait button not working category by Andrew Rendel at 10:53, Thu 9 December 2021

Sent to TfL less than a minute later. TfL ref: FMS3169106.

The motion sensor doesn't detect people standing waiting for the lights to change and cancels the request. The only way to be sure to get the green man to come seems to be to constantly dance/wave hands at the sensor. This results in long waits for pedestrians and even on occasion people dashing across the road despite still moving traffic. This was reported in April and noted as fixed but seems no better now than it always was.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:59, Thu 9 December 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 7 January 2022

This report is now closed to updates. You can make a new report in the same location.