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Bus stop closed signage still up when bus stop open

Reported via mobile in the Shelter needs cleaning (not including litter) category anonymously at 07:14, Tue 14 December 2021

Sent to TfL less than a minute later. TfL ref: FMS3178373.

The bus stop was closed last week for road works which finished days ago. However signage on the bus stop saying it’s still closed and means that some bus drivers are driving straight past the stop and not picking up the waiting passengers. Please can the closed signage be removed if the stop is open.

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  • This morning a bus driver drove by and refused to stop even though there is no roadworks anymore. I guess the sign that the stop is closed still being up confuses people. The road works ended 4 days ago and the road is completely open. Please act to rectify as soon as possible.

    Posted anonymously at 12:46, Tue 14 December 2021

  • Thank you for taking the time to report this to us. We appreciate it. Your report has been investigated and we have reported this to our contractors. They will visit the bus shelter and carry out further cleaning within 24 hours as this has been classed as a hazard. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    Please also be aware that all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 20:48, Tue 14 December 2021

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 12 January 2022

This report is now closed to updates. You can make a new report in the same location.