Reported via desktop in the General Fault category anonymously at 09:01, Wed 15 December 2021
Sent to TfL less than a minute later.
TfL ref: FMS3180862.
Blind Customer called to inform right out side Clapham South Underground Station there is a cross point. The Box with a Button there is Cone which spins under when it is safe to cross. This is not working and customer has great difficulty crossing the road. Customer is raising this matter as urgent hoping this would correct or repaired.
Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 13:22, Wed 15 December 2021
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234