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These traffic lights are not working properly

Reported via desktop in the General Fault category anonymously at 15:54, Thu 30 December 2021

Sent to TfL less than a minute later. TfL ref: FMS3205901.

This is the pedestrian-operated crossing with traffic lights by the turn to Byrne Road on Bedford Hill SW12. The lights should only go red to traffic when a pedestrian presses the button. The lights are currently going red regularly whenever they have been green for about 20 seconds, with no pedestrian involved at all. When it's sorted, it would be good if the lights changed immediately when a pedestrian pushed the button. Previously, there was such a long wait that most pedestrians crossed without waiting for the lights to change.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 08:58, Thursday 6 January 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 4 February 2022

This report is now closed to updates. You can make a new report in the same location.