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Large pothole

Reported via desktop in the Pothole (minor) category anonymously at 15:37, Tuesday 4 January 2022

Sent to TfL 1 minute later. TfL ref: FMS3215381.

Additional information: was large enough to burst 2 tyres on car

Location of problem: nine elm roads - west bound near waitrose

Title: Mr.

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  • Category changed from ‘Pothole’ to ‘Pothole (minor)’

    Posted by TfL at 15:37, Tuesday 4 January 2022

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:59, Wednesday 5 January 2022

  • Hello, I reported this to the council and they advised me to contact you. Good to see the pothole has been repaired! Sadly i was a victim! On the 4/1 this pothole caused my tyre to instantly burst. Luckily i was able to move my veichle to a safe place and await an emegancy tyre fitter. I run a business and on that day was getting stock from the flower market. This meant my business opened hours late and i also lost alot of trade plus the £300 for the tyre. I would be really grateful for consideration reimbursement, and i have the receipt for the tyre. Many thanks

    Posted anonymously at 15:01, Monday 10 January 2022

  • I'm sorry to hear that you were involved in accident here and the impact it had your business and earning that day. Nonetheless, I do appreciate the time you have taken to make us aware of this matter.

    In regards to your query, please be advised that claims for accidents that happen along our Red Route or TLRN are processed for us by a third party claims handler. When you contact them, they will process your request and send you the documents you need to get your claim underway. I've listed their details below so you can contact them when you are ready to.

    Gallagher Bassett Halford House 2 Coval Lane Chelmsford Essex CM1 1TD

    Tel: 01245 772100

    Please note that the settling of a claim is dealt with solely by the claims handler. If you have any queries about the progress or settlement of your claim, please contact them directly.

    Posted by TfL at 13:55, Tuesday 11 January 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 3 February 2022

This report is now closed to updates. You can make a new report in the same location.