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Impossible to see traffic light behind shutters

Reported via iOS in the General Fault category anonymously at 15:59, Saturday 22 January 2022

Sent to TfL less than a minute later. TfL ref: FMS3259213.

The traffic lights for the pedestrian crossing that crosses the A40 as you head north from the roundabout are very difficult to see. This is due to the black shutters covering them and their angle . Poses a huge risk as drivers may not be able to see a red light and run into crossing pedestrians as a result

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Updates

  • Thank you for your report. Is it possible to attach a photo to help us investigate as the address doesn't match the text as not near the A40

    Posted by TfL at 11:34, Monday 24 January 2022

  • Hi: Sorry, it's the A406 heading north from the Chiswick Roundabout, not the A40. The road is also known as Gunnersbury Avenue. The light in question is just in front of the road leading to the entrance of B&Q. I hope that clarifies the location

    Posted anonymously at 15:11, Monday 24 January 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 14:26, Wednesday 26 January 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 14:08, Monday 31 January 2022

  • Thank you for taking the time to report this to us. It is much appreciated. We’re pleased to let you know that your report has now been resolved. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 10:51, Thursday 3 February 2022

This report is now closed to updates. You can make a new report in the same location.