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Loose manhole cover - very loud

Reported via desktop in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 14:58, Sat 19 February 2022

Sent to TfL less than a minute later. TfL ref: FMS3325916.

Dear TfL team.

I am reporting once again a long standing issue with this mahole cover at the junction of City Rd/Shepherdess Rd. I previously submitted a report on 11 Sep 2021 (TfL ref: FMS2994352), as my partner did before this in June 2021.

The cover is loose and makes an extremely loud noise when vehicles drive over it. It was repaired recently by partially covering it with tarmac, but this has failed due to the volume of traffic - it only takes a few weeks for the tarmac to break up. The noise is now incredibly loud and constant - this is an extremely busy road with 24hr traffic. I am not sleeping and my mental health is suffering very badly as a result.

Please can you do something to fix the problem - it needs a better solution to resolve this long term. It seems a waste of your time and resources if you have to come back repeatedly to deal with this.

Please can you attend to this soon - its a nightmare trying to sleep and we are desperate for this to be properly resolved. Would be very grateful for your help.

With best wishes.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have now referred it to our contractors. If it is confirmed as a safety issue it will be made safe within two hours. If the manhole cover is owned by us, we will carry out a permanent repair at a later date. If it is owned by another company this will be passed to them for a permanent repair. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 18:08, Mon 21 February 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 22 March 2022

This report is now closed to updates. You can make a new report in the same location.