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3RD REPEAT: Shelter at bus stop E Charlton Station / Woolwich Road towards Woolwich shelter roof lighting not working

Reported via desktop in the Damage - lighting not working (bus shelter) category by Roger Corbett at 14:16, Saturday 26 February 2022

Sent to TfL less than a minute later. TfL ref: FMS3346098.

3RD REPEAT: Shelter at bus stop E Charlton Station / Woolwich Road towards Woolwich shelter roof lighting not working

2nd report was submitted to FMS late yesterday afternoon yesterday (FMS 3344221) and I have just received an email from TfL via FMS at 1002 this morning saying:

Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. Our routine inspections had already picked up this issue and it has been resolved.

State changed to: Fixed

It has not been fixed - at 2330 last night the shelter roof light was not working

I confirm there IS power to to the shelter as the Countdown Board is working but the shelter roof light has not worked for 3 months if not longer.

This is a particular poorly lit isolated bus shelter and lighting is for passenger safety.

So roof lighting still needs to be fixed

For avoidance of ANY doubt it is this shelter:

Https://www.instantstreetview.com/@51.488171,0.032668,15.85h,-0.8p,3z,AurU-sdSCsd6EexJ6MdPSQ

Thank you

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Updates

  • Your report has been investigated and we have reported this to our contractors. We will aim to fix this within 28 days, however if this is a power supply problem it may take longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 11:36, Monday 28 February 2022

  • Your report has been investigated and we have reported this to our contractors. We will aim to fix this within 28 days, however if this is a power supply problem it may take longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    Posted by TfL at 10:02, Tuesday 1 March 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 29 March 2022

This report is now closed to updates. You can make a new report in the same location.