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Huge Pothole on the Westway

Reported via mobile in the Pothole category anonymously at 13:17, Wednesday 2 March 2022

Sent to TfL less than a minute later. TfL ref: FMS3356187.

Police involved CAD 6135 and 7736 01/03. Huge pothole blew my front passenger tyre, cracked my alloy and damaged my back passenger tyre at 19:06. Apparently pothole has been there for a while. I was sat for 7.5 before a recovery vehicle was able to get to me. I reached my home at 4:10am. I want to make a claim against TFL for damages to my vehicle. I have many more photos. I saw at least 9 cars with similar issues

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 13:29, Wednesday 2 March 2022

  • It would be useful if your customer service offices weren’t closed despite being advertised as open on your website and best no advised by yourself to contact them. I’ve been trying to speak to someone all day.

    Posted anonymously at 16:07, Wednesday 2 March 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 31 March 2022

This report is now closed to updates. You can make a new report in the same location.