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Lights out

Reported via desktop in the Lights out in Pedestrian Subway category anonymously at 13:06, Monday 7 March 2022

Sent to TfL less than a minute later. TfL ref: FMS3368679.

Only every other light is working on the pedestrian footbridge that goes over the railway tracks. It looks like this has been done on purpose. Could additional bulbs be added? This area is not well lit and pedestrians can feel unsafe in the dark due to the lighting issues. This issue has be ongoing for years. It would be good if the lighting on the pedestrian overpass could be upgraded as well as the lighting in the pedestrian foot tunnel that goes under the A2. The lighting in the foot tunnel is also not very bright. The covers for the lights are frosted, which I think also doesn't help. The whole area isn't well lit, which makes the area seem even more unsafe. Please can someone take a look at this?

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This lighting problem has been investigated and we can confirm that there is a fault here. We have now referred this to our contractors, and this will be fixed during our next scheduled works, or sooner if possible. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 14:14, Monday 7 March 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we’ve reported this to our contractors. They will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, please contact customer services on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Posted by TfL at 09:00, Tuesday 8 March 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we’ve reported this to our contractors. They will attend or investigate within three days. If a repair is required, we will aim do that within 14 days. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, please contact customer services on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Posted by TfL at 09:00, Tuesday 8 March 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 5 April 2022

This report is now closed to updates. You can make a new report in the same location.