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Rocking manhole cover still not fixed - 3 months since first reported

Reported via desktop in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 14:54, Mon 14 March 2022

Sent to TfL less than a minute later. TfL ref: FMS3387281.

This is STILL not fixed. It was first reported in December, 3 months ago and has been reported every month since after you mark it as 'FIXED'. It is not FIXED! I have even had emails from TFL customer service asking for videos, which I have sent.

The noise has been keeping us awake at night for months. It is in lane 1, so the wheels of every car run over it at all hours of the day. It is a busy road.

Please please please get this fixed. I will now also escalate to the ombudsman as this is beyond acceptable.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have now referred it to our contractors. If it is confirmed as a safety issue it will be made safe within two hours. If the manhole cover is owned by us, we will carry out a permanent repair at a later date. If it is owned by another company this will be passed to them for a permanent repair. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 07:54, Tue 15 March 2022

  • It is 5 months since this issue was first reported. 5 months. Your guidelines say that issues will be resolved within 28 days. It has been 150 days. One hundred and fifty days.

    What is going on?

    Posted anonymously at 15:35, Sun 3 April 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 13 April 2022

This report is now closed to updates. You can make a new report in the same location.