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Pedestrian light on school route turned away from view

Reported via mobile in the Damage - pole leaning / equipment detached from pole/facing the wrong direction category anonymously at 09:25, Thu 24 March 2022

Sent to TfL less than a minute later. TfL ref: FMS3412238.

Pedestrian light bend away from view on busy school route. Impossible to see green or red man to allow crossing safely with children. This is a school route with many primary and secondary schools close by. Needs to be fixed asap. ADVISABLE to get pedestrian signal to be installed at traffic light button as this seems to be a recurring problem and at this busy crossing it's vital to be able to read the signal. This was previously reported in November, reference number is FMS3119350, and was temporarily fixed, it was reported again on 27 January and temporarily fixed in February reference number FMS3269898 but now it's bent away again. It would be good if the traffic signal would be a different one that is readable for pedestrians on the button at children's eye level. It is very dangerous to cross at the moment. This seems to be re-occurring with lorries turning from Trinity road into Burntwood lane. We would be grateful if it could be fixed ASAP.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a fault with these traffic lights. We have therefore passed this to our contractors and as it is classed as an emergency. It will be made safe within 24 hours. Should you need anything else, or if you have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 09:31, Thu 24 March 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 22 April 2022

This report is now closed to updates. You can make a new report in the same location.