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Traffic lights causing huge queues.

Reported via desktop in the General Fault category anonymously at 16:23, Wednesday 20 April 2022

Sent to TfL less than a minute later. TfL ref: FMS3471245.

Hello,

I commute every day through Malden Rushett lights and have never had an issue until the last week or two. The light only turns to green for a few seconds when approaching from Fairoak Lane (B280) and this is leading to huge queues all the way back to Oxshott and adding 45 mins into every journey. Please can you have someone investigate this asap and change back the timings to what they used to be?

Many thanks,

John Currie

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 08:31, Thursday 21 April 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 09:54, Friday 22 April 2022

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 13:22, Friday 22 April 2022

This report is now closed to updates. You can make a new report in the same location.