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Traffic light facing wrong way

Reported via mobile in the Damage - pole leaning / equipment detached from pole/facing the wrong direction category anonymously at 08:35, Friday 22 April 2022

Sent to TfL less than a minute later. TfL ref: FMS3474633.

Traffic light on London bound a20 5 ways junction is rotated 180 degrees to face opposite direction again. This happens frequently at various light at 5 ways since new led lights were installed dec 2021. The new lights must be lower or wider or positioned differently to the previous traffic lights as they are knocked by lorries repeatedly. This has been an issue for 4 months and incurs a cost every time a contractor is sent to rotate the lights back as well as the obvious safety issues. Why can't you investigate the root cause and adjust the lights at 5 ways so these multiple traffic light problems stop happening. I keep reporting this and a contractor is sent but nothing else happens. If you are not going to address the root cause can you please say why when you respond to this report.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a fault with these traffic lights. We have therefore passed this to our contractors and as it is classed as an emergency. It will be made safe within 24 hours. Should you need anything else, or if you have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    Fault CUB0117944 raised to Contractor. Full details added to investigate and advise. MF

    State changed to: Action scheduled

    Posted by TfL at 08:42, Friday 22 April 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 21 May 2022

This report is now closed to updates. You can make a new report in the same location.