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Countdown unit not working

Reported via desktop in the Countdown - not working category anonymously at 16:08, Wed 27 April 2022

Sent to TfL less than a minute later. TfL ref: FMS3487048.


Comments: The information board at the bus stop outside the Bentall Centre in Wood Street, Kingston, has been out of use for MONTHS now. Please could you get it repaired as soon as possible, as not everyone has a smartphone with the appropriate app on it. The buses affected are 281, 285, 481 and X26, all in the direction of Hounslow, Heathrow Airport, and West Middlesex Hospital, Isleworth, respectively. Thank you.

Location: Wood Street (Stop P1), Kingston upon Thames KT1 1NY, UK Enquiry About: Other Enquiry About Other: Faulty information board Latitude: 51.411386416327 Longitude: -0.305589169247469 Location Name: Wood Street (Stop P1), Kingston upon Thames KT1 1NY, UK

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  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 16:48, Wed 27 April 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 26 May 2022

This report is now closed to updates. You can make a new report in the same location.