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Faulty push button

Reported via desktop in the General Fault category anonymously at 11:32, Friday 29 April 2022

Sent to TfL less than a minute later. TfL ref: FMS3491111.

To whom it may concern

I would like to bring to your attention that from experience I do not believe the pedestrian crossing push button lights on the north and south crossing to the west (near to Gail's bakery) of the Design Museum are functioning properly.

Https://www.google.co.uk/maps/place/265-281+A315,+London/@51.4987618,-0.2004001,19z/data=!3m1!4b1!4m5!3m4!1s0x48760fedf92b1235:0x4806a386ce398b68!8m2!3d51.4987448!4d-0.1998476

I have found when using the push button, the Wait light comes on, then goes off, but the green man doesn't appear. I have to press again and often wait a very long time before the green man appears.

Please can you investigate this and rectify if there is a fault to ensure people are able to cross safely.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 10:21, Thursday 5 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 3 June 2022

This report is now closed to updates. You can make a new report in the same location.