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Buses still using old route

Reported via Android in the Incorrect timetable information category anonymously at 15:58, Tuesday 17 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3532255.

The 472 route changed on Saturday, but we have seen 472 buses this morning traveling along Nathan Way, which they should no longer be doing; they are supposed to go along Western Way instead. Because some drivers are using the old route still, our stop on Western Way is not being served. Can you check that all 472 drivers know about the new route please?

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 16:20, Tuesday 17 May 2022

This report is now closed to updates. You can make a new report in the same location.