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Pedestrian crossing isn’t working

Reported via mobile in the Pedestrian wait button not working category anonymously at 09:04, Wednesday 18 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3533429.

When pressing any of the buttons at the traffic lights for the pedestrian crossing, the wait sign lights up but the lights never change to allow pedestrians to cross. Very dangerous as the only way to cross the road is to look for a break in the cars and hope no one turns unexpectedly.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:13, Wednesday 18 May 2022

  • Still not fixed.

    If this were the other way around (permanently Red for cars) it would have been done immediately.

    Just had to cross with a baby in apushchair, a 3 year old and two massive bags taking our lives into the hands of the phone drivers.

    Posted anonymously at 14:33, Wednesday 18 May 2022

  • Pedestrian lights still not working - this is a highly dangerous situation and must be resolved immediately, not 'within 28 days'!

    Posted anonymously at 16:25, Wednesday 18 May 2022

  • 26/2 TEL0350067 has been raised and is assigned to an Engineer to attend

    Posted by TfL at 16:34, Wednesday 18 May 2022

  • It is completely unacceptable that your response to this problem having been reported is: "... we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days."

    This crossing is used by, among many others, young people going to and from Bishopr Ramsey School. We cannot allow pedestrians in Ruislip to be put at danger for "up to 28 days". It would be safer to turn these traffic lights off completely until they are fixed.

    I note that your most recent update states that the issue "is assigned to an Engineer to attend" - but no timescale is given! A different issue in the past with these traffic lights was "classed as an emergency. [And] It will be made safe within 24 hours." Do you not regard the present problem "as an emergency"?

    Posted anonymously at 16:54, Wednesday 18 May 2022

  • 6/2 TEL0350067 has been raised and is assigned to an Engineer to attend. I have put a message on the fault requesting it is prioritised for ASAP attendance

    Posted by TfL at 17:26, Wednesday 18 May 2022

  • This appears to have been fixed. Thank you.

    Please can I strongly suggest that faults which pose a threat to life for pedestrians are treated with the same or greater level of priority as faults which cause minor inconvenience to motorists.

    Posted anonymously at 15:36, Thursday 19 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 16 June 2022

This report is now closed to updates. You can make a new report in the same location.