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Some buttons don't work and the lights go off even after using the buttons that do work

Reported via mobile in the Pedestrian wait button not working category anonymously at 08:49, Thursday 19 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3535988.

Please note this problem has been marked closed previously, but it's still a problem.

A similar problem happens at the next set of lights on London Road in the direction of Croydon.

The pedestrian buttons with a ring of lights around them do not work on either side of the road.

The other buttons work, but the light switches off (and green man doesn't appear) unless you keep pressing. This has happened repeatedly, even with more than one press and multiple people waiting to cross.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:20, Thursday 19 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 17 June 2022

This report is now closed to updates. You can make a new report in the same location.