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Manhole cover on The Highway is loose and exteremly noisy

Reported via desktop in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 12:15, Mon 23 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3544692.

The manhole/drain cover on The Highway is loose and the clanky noise is extremely annoying as it occurs every few seconds, 24/7 every time a car goes over it, so I can neither work from home, nor sleep in peace.

There are a few loose manhole covers on The Highway, but the one I am referring to which needs to be replaced urgently is the mahole/drain cover on the lane leading towards Tower Bridge / The City, just a metre or two after the crossroad with Wapping Lane (photos attached). This is in front of the building Eluna Apartments / next to the pedestrian crossing over Wapping Lane towards BP station/The City.

I've already reported this to Tower Hamlets council, but they referred me to you. Hoping you can help us resolve this problem asap.

Many thanks

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have now referred it to our contractors. If it is confirmed as a safety issue it will be made safe within two hours. If the manhole cover is owned by us, we will carry out a permanent repair at a later date. If it is owned by another company this will be passed to them for a permanent repair. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 08:55, Tue 24 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 22 June 2022

This report is now closed to updates. You can make a new report in the same location.