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The pedestrian crossing button is faulty

Reported via mobile in the Pedestrian wait button not working category anonymously at 09:28, Tue 24 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3546810.

The pedestrian crossing buttons are faulty. Some work ok but some don’t work at all and others you push and they seem to light up red as though working and then revert back to not pressed so you can be waiting indefinitely. This is super dangerous as people end up running across 4 lanes of traffic on a crossing that should be properly regulated. It looks like this is on going issue, given how many times it has been reported previously and supposedly fixed. This issue has been on going for a few years and still no proper fix. Please could this issue be addressed properly and fixed once and for all. Many thanks!

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:35, Tue 24 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 22 June 2022

This report is now closed to updates. You can make a new report in the same location.