Reported via desktop in the Blocked drain category anonymously at 16:17, Wed 25 May 2022
Sent to TfL less than a minute later. TfL ref: FMS3551293.
Hi There, The gully all along Kings Cross Bridge is blocked and so every time it rains the water collects in the road. The photos do not show how bad it gets but it does give you an idea. I work at Scala and every time we are open if it is wet or raining we have to use squeegees to move the water along to the drain at the beginning and throughout the night. Thank you for taking the time to read.
Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the blocked drain is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 05:14, Thu 26 May 2022
Thank you for sending out Drainline to investigate this matter. The guys were really helpful and knowledgeable. We were told that this was their 4th time coming out to look at this problem and each time they feedback that the curb has been built over the drain so they are unable to access it to unblock it. It's the first time we have managed to talk to them. They have said they will feedback again that the curb needs to be rectified so they can access the drain. They have left Sprayed marks to show where the drain is (see photos). The water is still collecting when it rains. Please can you advice if this will be corrected anytime soon or if I have to log another repot in another section? Thank you again for reading.
Posted anonymously at 19:04, Fri 27 May 2022
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Fri 24 June 2022
This report is now closed to updates. You can make a new report in the same location.