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Missing pavement slab

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 20:06, Monday 30 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3553850.

There is a piece of the dropped kirb missing on the pedestrian crossing meaning that the flat access is not there in that section. When I rains a puddle forms there masking the issue. Last weekend my 4 year old daughter scooter over the crossing and due to the puddle missed the missing section and hit the kirb and flew over her scooter handle bars. She has incurred a severe injury to the mouth resulting in the loss of one front tooth. We have visited A and E and an emergency dentist and unfortunately she will have to wait for her adult teeth to come through in a few years time. We would welcome a conversation with TFL about this incident. Please do get in touch to arrange this

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 15:12, Tuesday 31 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 29 June 2022

This report is now closed to updates. You can make a new report in the same location.