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Countdown unit not working

Reported via desktop in the Countdown - not working category by John Severn at 10:37, Mon 30 May 2022

Sent to TfL less than a minute later. TfL ref: FMS3560799.

No bus arrival information is being displayed on the Countdown unit due to no power being sent into the sign (the three digital lights at the bottom left of the sign are not illuminated).

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Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 15:32, Mon 30 May 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 28 June 2022

This report is now closed to updates. You can make a new report in the same location.