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Countdown unit not working again. Only works intermittently and the problem remains

Reported via desktop in the Countdown - not working category anonymously at 15:51, Thursday 2 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3568559.

Resubmitting complaint that bus countdown monitor is not working intermittently. Sometimes it shows (a) Stop 16831 / ID3051 / Lan IP xxx xxx xxx 200 / Sim not installed (b) Live information not available refer bus schedule or www.tfl (c) blank monitor (d) will work but for a short time or longer time only. Today 02 June 2022, it was working in the morning until 07:55 then went blank again on 08:00 until this afternoon. Please investigate why the bus countdown monitor is not working intermittently. Said bus stop 16831 is Victoria Road; Feltham Station / Victoria Road. H. towards Bedfont, Staines or Sunbury.

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  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 10:52, Thursday 9 June 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Friday 8 July 2022

This report is now closed to updates. You can make a new report in the same location.