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Not connected to network?

Reported via mobile in the Countdown - not working category by Daniel Leach at 08:35, Saturday 11 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3587474.

Title says it all really.

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  • I keep reporting this countdown in Notting Hill for the last couple of weeks and nothing has been done about it. The bus stop is located in front of the pentecostal church The Kensington Temple W11 3BY

    Posted anonymously at 21:57, Saturday 11 June 2022

  • Older report Case clasifid as closed. Timetable still not working

    Posted anonymously at 11:39, Sunday 12 June 2022

  • Could TFL please provide an update on this? My suspicion is that they previously went to the bust stop further down the road where the pin for the other report was placed - despite that report clearly showing it as stop A.

    I should imagine that little issue raised due to the fact that when we are asked to select a bus stop on the map the one in question does not appear, rather bus stop B appears.

    Perhaps a little common sense would have sent tfl engineers to stop A after looking at the image uploaded previously.

    Posted anonymously at 17:37, Sunday 12 June 2022

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve the issue with this Countdown unit within 28 days.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 12:51, Monday 13 June 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 12 July 2022

This report is now closed to updates. You can make a new report in the same location.