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Drain cover recessed below road surface

Reported via desktop in the Drain Cover - Missing or Damaged category anonymously at 13:29, Thursday 16 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3601417.

There is a road drain by the pedestrian crossing immediately outside no. 138 whose cover is substantially lower than the road surface. When large vehicles drive over it, our entire building shakes heavily, which has caused cracks to develop.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 07:09, Friday 17 June 2022

  • Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the area of the drain cover is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 10:02, Monday 27 June 2022

  • Has any progress been made on this issue? The problem doesn't seem to have got any better, and there doesn't seem to be a way to get through to the Streetcare team on the phone number given above.

    Posted anonymously at 13:48, Monday 25 July 2022

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