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It is apparent that TFL are removing countdown units from many bus stops.om many bus stops.

Reported via desktop in the Countdown - not working category anonymously at 16:36, Thursday 16 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3602076.

This is a big step backwards. Why are they being removed? It is inconvenient and frustrating not to be able to check when buses are due. The provision of these units are surely part of the service. I can tell you that people I have spoken to see the removal as a disincentive to use London buses. Be aware that not everybody carries or uses a mobile phone to check bus arrival times. Are there plans to replace those that have been removed with new units? if, when will they be replaced?

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 15:47, Friday 17 June 2022

This report is now closed to updates. You can make a new report in the same location.