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There is a cracked pavement slab - safety hazard

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 11:24, Fri 17 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3603782.

I tripped on the uneven pavement while walking up Tooting High Street and broke my elbow. I would like to make a claim as this caused me lots of issues as I was visiting my husband in hospital after brain surgery. I have not been able to drive and have been in a lot of pain and had to make subsequent visits to the hospital. Please can you let me know how I can claim? Many thanks

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 07:10, Mon 20 June 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 12:41, Mon 20 June 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This was investigated by our team and we were unable to find any defects, or issues at this location. This could be because it has already been resolved. However, if the problem remains, you either resubmit your report with some more information and a photo. Alternatively, you can contact our customer services team on 0343 222 1234 or by using this web form: https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues

    State changed to: No further action

    Posted by TfL at 16:00, Mon 20 June 2022

This report is now closed to updates. You can make a new report in the same location.