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A Pedestrian wait button not working problem has been found

Reported via desktop in the Pedestrian wait button not working category anonymously at 21:06, Wednesday 22 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3616588.

Over the last week I have been counting how long I've been waiting at the lights between pressing the button and them turning green. It has generally been 45 seconds, so I assume the changes have not come into affect yet.

I understand that the theory behind waiting for 45 seconds is so that all of the pedestrians bunch up and cross together meaning there is less red phases for cars.

However, the cars are generally backed up, or moving very slowly at these lights because of the roundabout south and the junction to the north. so adding in more green phases for pedestrians will have no/limited impact on the flow of cars.

May I suggest that you change it so that it goes green for pedestrians as soon as it is pressed, and then there is a 45 second gap after it turns red for pedestrians before it will turn green again. May I also suggest that this happens at all times not just the school run?

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 22:45, Wednesday 22 June 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 21 July 2022

This report is now closed to updates. You can make a new report in the same location.