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Drain and manhole both making loud noises

Reported via desktop in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 18:36, Thu 30 June 2022

Sent to TfL less than a minute later. TfL ref: FMS3637977.

The manhole is loose and every time a bus goes over it, it makes a huge loud clunk of a sound. When you look at the picture it seems fine or if a person walks on it it seems fine, but when a bus weighing tonnes drives over it at 20 mph it makes a loud sound. It is even worse at night , when everything it quiet and the double decker buses can travel up to 25mph over it, and a bus coming every few minutes on this busy A10 High street, it wakes me up with a fright, multiple times throughout the night. I am sure the neighbours would agree. The tarmac around this manhole was damaged in the tail end of last year, which was reported and had to be fixed twice. This is perfect now. But they should have also strengthened the manhole so that it has solid footing and is stable. The manhole in the picture is the one in question. the water drain which is closer to the pavement also rattles slightly. so if both can be fixed at the same time. Thank You

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  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 11:43, Mon 4 July 2022

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have now referred it to our contractors. If it is confirmed as a safety issue it will be made safe within two hours. If the manhole cover is owned by us, we will carry out a permanent repair at a later date. If it is owned by another company this will be passed to them for a permanent repair. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 11:44, Mon 4 July 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 2 August 2022

This report is now closed to updates. You can make a new report in the same location.