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Unnecessary delay before light change

Reported via mobile in the General Fault category anonymously at 23:46, Sat 2 July 2022

Sent to TfL less than a minute later. TfL ref: FMS3642806.

If a pedestrian presses the button they must wait for an unnecessarily long time before the lights change. Why? If the lights are going to change in order to allow pedestrians to cross why must the pedestrians wait for minutes before the lights change? I appreciate there may need to be a delay before a repeat request to cross can be made but the current delay is unnecessarily long and is resulting in pedestrians (often school children) making unsafe crossings if they do not wait for the lights to change. Please can the timings be updated to result in the lights changing 10 seconds after a pedestrian presses the button to cross this busy road?

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 14:25, Wed 6 July 2022

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 4 August 2022

This report is now closed to updates. You can make a new report in the same location.