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Pavements damages by G.Network

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category by Vincent Kurutza at 12:33, Sun 10 July 2022

Sent to TfL 4 months, 3 weeks, 1 day, 3 hours, 3 minutes later. TfL ref: FMS3664318.

G.Network did works on the pavement in frlnt of 10 Banister Road the week ending July 1 2022. They have chipped/cracked upwards of 15 stones.

They are refusing to take liability or fix this issue.

The pavement is now dangerous to use right outside my building door.

Please help.

---------- Forwarded message --------- From: vBk <vkurutza@gmail.com> Date: Tue, Jul 5, 2022, 7:17 PM Subject: Re: [EXTERNAL] G.Network Damages to 10 Banister Road To: Customerservice <customerservice@g.network>

Many thanks.

The council had attended few months ago and fixed some issues and I know the ones from last week are new.

I'm happy to show the build manager stone by stone what's been damaged. It's very obvious and bad.

Also odd graffiti on the stones which was not there before these works.

Please do have them contact me.

Vincent 07590 420 335

On Tue, Jul 5, 2022, 5:25 PM Customerservice <customerservice@g.network> wrote: Hi Vincent,

Thank you for your email.

I have raised this to the attention of our build managers who will now investigate this. Once we receive an update, we will update you.

We are sorry for the inconvenience caused.

Kind regards,

Jocelyn

Customer Service Adviser

T: 0203 909 4555

5 Swallow Place, London, England, W1B 2AF

Www.g.network

Keep up to date:

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G.Network Communications is a limited company registered in England and Wales

Registered Number: 10057745. Registered Office: 5 Swallow Place, London, England, W1B 2AF.

From: vBk <vkurutza@gmail.com> Sent: 04 July 2022 20:04 To: Customerservice <customerservice@g.network> Cc: Broadoak Management Ltd - Prime Place Managing Agents <maintenance@broadoakmanagement.co.uk> Subject: [EXTERNAL] G.Network Damages to 10 Banister Road

[EXTERNAL EMAIL]This email originated from outside of G.Network, please be careful clicking any links in this email or performing requested actions

Hello G Network :

The week of July 27- July 1 your team was pulling up the paving stones in front of my building to lay fibre.

· When you replaced these, you damaged many many stones, chipping, breaking and cracking

· These are now a hazard to pedestrians and this area is well traveled due to the Moberly Sports Centre.

· As you damaged these stones it's not fair that Brent Council taxes are used to repair/replace them. This cost/effort/action should be with your company. They all need to be replaced and made as before.

· I have attached some examples, but I think if you did a site visit and met with me I could best show you the extensiveness of the damage.

· In addition, the area was left very sandy and unclean, which means all this tracks into my building. So after the repairs please wash the area as well, the caretaker can provide you a water source and power.

Also why is there paint on on so many stones? That was not there before.

Please contact me directly and we can arrange a meeting:

Vincent Kurutza

Flat 41, Prime House

10 Banister Road

London W10 4BH

07590 420 335

---------- Forwarded message --------- From: Customerservice <customerservice@g.network> Date: Mon, Jul 4, 2022 at 10:19 AM Subject: G.Network To: vkurutza@gmail.com <vkurutza@gmail.com>

Hi there,

Thank you for your call.

Please forward your complaint to this email address: customerservice@g.network

Kind regards,

Jocelyn

Customer Service Adviser

T: 0203 909 4555

5 Swallow Place, London, England, W1B 2AF

Www.g.network

Keep up to date:

Trustpilot LogoTrustpilot Stars

Build London’s future with us g.network/careers

G.Network Communications is a limited company registered in England and Wales

Registered Number: 10057745. Registered Office: 5 Swallow Place, London, England, W1B 2AF.

5 Swallow Place, London, England, W1B 2AF www.g.network

At G.Network, we encourage flexible working. Emailing you now suits me - I don’t expect a reply outside of your schedule.

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G.Network Communications is a limited company registered in England and Wales Registered Number: 10057745. Registered Office: 5 Swallow Place, London, England, W1B 2AF.

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Updates

  • Category changed from ‘Pavement Overcrowding’ to ‘Pavement Defect (uneven surface / cracked paving slab)’

    Posted by TfL at 14:35, Mon 21 November 2022

  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that this doesn't fall under the responsibility of Transport for London and comes under the remit of the local borough. You may therefore wish to report this issue by using www.fixmystreet.com, or directly to the borough. Should you need anything else, please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 17:10, Tue 22 November 2022

This report is now closed to updates. You can make a new report in the same location.